Delivery
Ten Directions Lane Self Delivery Region: WA1-5 (About 2-3 Working Days)
Order Amount |
Delivery Charge |
Below £19.99 |
£9.95 |
£20.00 - £29.99 |
£4.95 |
Over £30.00 |
£0.00 |
DPD Delivery for other regions in UK Mainland (About 3-4 Working Days)
Order Amount |
Delivery Charge |
Below £19.99 |
£9.95 |
£20.00 - £29.99 |
£4.95 |
£30.00 - £49.99 |
£3.29 |
Over £50.00 |
£0.00 |
Upon arrival please keep it frozen. Defrosted item may not be suitable to consume.
All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched. This information is available by logging into ‘My Account’. You will receive an email when your items have been dispatched with an update as to when you will receive your order.
If you believe your parcel has been lost in the post, please contact our Customer Services team or Courier company to investigate what has happened to your parcel.
Orders exceeding 30KG
If you exceed 30KG in any one purchase we will contact you to discuss our Bulk Shipment rates. If you have any questions on this prior to placing your order, please contact us.
Delayed Delivery
If delivery is delayed (any reason including (but not limited): delivery failed, no one at the address, telecom issue, or courier issues), and causing item defrost, Ten Directions Lane would not bare the responsibility and it is no refund. Please be advised that frozen products would be defrosted/ could be spoiled during delivery. Please re-consider before purchase. We do not advise you to consume the defrosted item.
Failed Delivery
Please ensure you provide a correct and suitable delivery address for the specified delivery method. If delivery is failed due to incomplete or wrong address, no one in home, blocked access, telecom issue, etc, there would be additional charge for redelivery.
For rejected delivery, there would be £15 delivery charge for delivery and return delivery. It would be deducted from the refund.
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