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DeliveryTen Directions Lane Self Delivery Region: WA1-5 (About 2-3 Working Days)
DPD Delivery for other regions in UK Mainland (About 3-4 Working Days)
Upon arrival please keep it frozen. Defrosted item may not be suitable to consume. All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched. This information is available by logging into ‘My Account’. You will receive an email when your items have been dispatched with an update as to when you will receive your order. Orders exceeding 30KGIf you exceed 30KG in any one purchase we will contact you to discuss our Bulk Shipment rates. If you have any questions on this prior to placing your order, please contact us.Delayed DeliveryIf delivery is delayed (any reason including (but not limited): delivery failed, no one at the address, telecom issue, or courier issues), and causing item defrost, Ten Directions Lane would not bare the responsibility and it is no refund. Please be advised that frozen products would be defrosted/ could be spoiled during delivery. Please re-consider before purchase. We do not advise you to consume the defrosted item.Failed DeliveryPlease ensure you provide a correct and suitable delivery address for the specified delivery method. If delivery is failed due to incomplete or wrong address, no one in home, blocked access, telecom issue, etc, there would be additional charge for redelivery.For rejected delivery, there would be £15 delivery charge for delivery and return delivery. It would be deducted from the refund. |
| Free Delivery: over £30 purchase for Postcode WA1-5; over £50 purchase for other regions | |||||||
| Customer Support | 客戶服務 | Contact Us | 聯絡十方里 | ||||
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Delivery Privacy Policy Terms & Conditions |
送貨服務 私隱條例 使用條款 |
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| © Ten Directions Lane 2023. All rights reserved | |||||||
