Terms & Condtions

In return for allowing you access to Ten Directions Lane Online Store, we require you to accept the Terms & Conditions of use set out in this notice. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of retail goods to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you.

Descriptions and Product Information

All products displayed on this website are available only whilst stocks last. All photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard. All Prices are subject to change without prior notice; are quoted in GBP.

Purchasing Products

Prices are quoted exclusive of postage and packing, in addition to paying for the products dispatched to you; you will have to pay for delivery at the rate applicable for the date and time of your delivery. Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If a product you have ordered is unavailable, we may credit to your account. You may instruct us to refund to your bank account instead. Refund may take 7-14 working days depending on the card issuing bank of the customer.

We reserve the right at all times and at our sole discretion to refuse to accept any orders. Offers are subject to Terms & Conditions. If we email an offer this cannot be used in conjunction with any other offer or discount code. You may cancel or change any of your current orders up until the amendment cut-off point specified on our Website. If your order has already been dispatched, please follow the returns procedure.

Delivery will be made to the address you give when you place your order. We will deliver your order to the main entrance of the delivery address, where it is safe to do so, or otherwise as near as practicable to that entrance. We will use our best endeavors to deliver your order within the times you request when you place your order. However, we will not be liable to you if we fail to do so. If there is no answer at the delivery address you give, courier company will leave notification of attempted delivery and you will need to contact them to arrange redelivery. A further charge may become payable for redeliveries.

All claims for damage or shortages must be notified to our office within 48 hours of delivery. We are happy to exchange or refund goods returned in saleable condition with the invoice within 7 days. Refund may take 7-14 working days depending on the card issuing bank of the customer. Exceptions apply. Statutory rights not affected.

We take fraud very seriously; any suspected fraudulent transactions will be pursued through the legal system and will be prosecuted. We report fraud to UK Police force immediately whereupon the delivery address, names, phone numbers and IP Addresses will be used to find and prosecute for the transaction.

Acceptable Use

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for private, proper and lawful purposes only.

You will not carry out any act or omission or procure any act or omission which would damage, delay, interrupt or impair the use of this website or its software, cause any illegal, offensive, defamatory material to be placed on or associated with this website, be in breach of any copyright, trade mark, privacy, confidence, or any other third party right, or cause any inconvenience to Ten Directions Lane Online Store, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these conditions, you will indemnify and keep indemnified Ten Directions Lane Online Store, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

Indemnity

You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

Trade Marks and Copyright

Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement.

We grant you the following limited license to copy the contents of this website: You may download or print pages from this web site but only for your own personal use and you may not make any modification to them. You may re-copy, extract or forward pages from this website to a third party for your personal use only, provided you do not make any modifications to the extract or pages before re-copying, extracting or forwarding. Acknowledge that the extract is from this website. Include the URL address of this website on the extract. Notify the third party that use and further copying of the extract by them is subject to the terms of this license. The following acts are forbidden under the limited license granted to you: You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent. You may not frame this website within any website controlled by you.

Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the website or refuse to provide our services to you without notice if: You are in breach of any part of this agreement. We cannot, for any reason, verify or authenticate any information you provide to us. We believe that your actions may cause legal liability for us, you, or any other user.

General

This Agreement sets forth the entire understanding and agreement between us. We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting. Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise. This agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with British law. These Terms of Use shall be governed by and interpreted in accordance with the laws of the United Kingdom. The courts of the United Kingdom shall have non-exclusive jurisdiction over any disputes arising out of the Terms of Use.

Coupon Codes

One coupon code per order. Coupons are intended for single use only. Each coupon is valid for a limited time only and expires on the date specified in the offer.

Coupons are not for resale and are not redeemable for cash. Coupons cannot be replaced if lost, stolen, or deleted. A coupon cannot be applied to orders previously placed with Ten Directions Lane. Our coupon codes are always in capital letters. If a coupon code is for Free Shipping this only applies to standard delivery. Free Shipping Offers only qualify to orders being delivered within UK mainland.

If a coupon is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid. If a coupon is redeemed on a multiple item order, the value of the coupon is divided equally between those items. If one of those items is cancelled, rejected, or issued either a full or partial refund, the coupon savings cannot be transferred to the remaining items in the order.

Ten Directions Lane reserves the right to discontinue a coupon at any time.